Privacy Policy

Revenue Generation Group (“RGG,” “we,” “us”), a brand operated by Paramount Contact Partners LLC, respects your privacy. This policy explains what we collect, how we use it, and your rights. By using our website or services you consent to these practices.

1. Who we are

RGG provides 24/7 bilingual (English & Spanish) AI receptionist, nearshore dispatch, website, and lead-generation services for home-service contractors. We are a brand of Paramount Contact Partners LLC, 8 The Grn Ste A, Dover, DE 19901.

2. Information we collect

(a) Information you submit — name, business name, email, phone, and details provided via forms, calls, or bookings. (b) Information collected automatically — IP address, device and browser data, pages viewed, and cookies. (c) Client-processed data — where we act as a service provider, we process end-customer call and contact data on our clients’ behalf and under their instructions.

3. How we use your information

To provide and improve our services, respond to inquiries, schedule and deliver audits and demos, process bookings and billing, prevent fraud and abuse, and comply with legal obligations.

4. Legal bases

We process personal data based on your consent, performance of a contract, our legitimate business interests, and compliance with legal obligations.

5. AI and automated processing

Our services use artificial intelligence to answer calls, qualify inquiries, and schedule appointments. Automated systems may process call and message content to deliver these features; a human is available for complex interactions.

6. Call recording

Calls handled through our services may be recorded and transcribed for quality, training, and record-keeping. Where required by law, callers are notified and consent obtained. Clients are responsible for additional consents applicable to their customers.

7. How we share information

We share data with vetted service providers (hosting, telephony, CRM, analytics) under confidentiality obligations; with our clients where we process data on their behalf; when required by law; and in connection with a business transfer. We do not sell personal information.

8. International transfers

We operate with nearshore teams and may transfer data across borders, including to Latin America. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

9. Data retention

We retain personal data only as long as necessary for the purposes described or as required by law. Call recordings are typically retained for up to 12 months unless a longer period is required.

10. Security

We use encryption, access controls, and industry-standard measures to protect data. No method of transmission or storage is completely secure.

11. Your rights

Depending on your location, you may have rights to access, correct, delete, or port your data and to opt out of certain processing. California residents (CCPA/CPRA) may request disclosure or deletion of personal information and will not be discriminated against for exercising these rights. Contact us to exercise any right.

12. Cookies

We use strictly necessary, analytics, and functional cookies. You can control cookies through your browser; disabling some may affect functionality.

13. Third-party links

Our site may link to third-party services. We are not responsible for their content or privacy practices.

14. Children’s privacy

Our services are not directed to individuals under 16, and we do not knowingly collect their data.

15. Do Not Track

Our site does not currently respond to browser “Do Not Track” signals.

16. Marketing opt-out

You may unsubscribe from marketing emails at any time via the link in each message or by contacting us. Transactional messages may still be sent.

17. Changes

We may update this policy; the “last updated” date reflects the latest revision.

18. Contact

Email privacy@revenuegenerationgroup.com or write to Revenue Generation Group, c/o Paramount Contact Partners LLC, 8 The Grn Ste A, Dover, DE 19901.

Terms & Conditions

These Terms & Conditions govern your use of the Revenue Generation Group website and services. Revenue Generation Group is a brand operated by Paramount Contact Partners LLC (“RGG,” “we,” “us”). By accessing our site or engaging our services you agree to these Terms.

1. Acceptance

By using this website or our services you agree to be bound by these Terms. If you accept on behalf of a business, you represent that you have authority to do so.

2. Services

We provide AI-powered bilingual receptionist and call-handling, nearshore dispatch, website design, digital marketing, CRM integration, and related consulting. A signed service agreement, where one exists, controls over these Terms if there is a conflict.

3. Eligibility

Services are for business use by individuals 18 or older with authority to contract, and are unavailable where prohibited by law.

4. Accounts

You are responsible for keeping credentials confidential and for activity under your account. Notify us promptly of unauthorized use.

5. Fees, payment & billing

Setup and Launch Package fees are due as quoted; monthly fees are billed in advance. Certain tiers carry minimum commitment periods. Late amounts may accrue interest at 1.5% per month. Fees exclude applicable taxes.

6. Refunds & cancellation

Setup and Launch Package fees are non-refundable once work has commenced. After any commitment period, service is month-to-month and may be cancelled with 30 days’ written notice.

7. Client obligations

Clients must provide accurate information, grant necessary access, and comply with applicable laws including TCPA, CAN-SPAM, GDPR, and CCPA, including obtaining required consents for recordings and outreach to their customers.

8. Acceptable use

You may not use our services for illegal activity, spam, malware, unauthorized access, reverse engineering, resale, harassment, or fraud.

9. Intellectual property

We retain all rights in our software, systems, and methodologies. You retain rights in content you provide and grant us a limited license to use it to deliver services. Website deliverables transfer to you upon full payment.

10. Confidentiality

Each party will protect the other’s non-public information using reasonable care for three years after the engagement ends.

11. Third-party services

Our services may integrate third-party platforms (Google, Meta, HubSpot, Twilio, and others). We are not responsible for their availability, functionality, or pricing.

12. Warranties & disclaimers

Services are provided “AS IS” without warranties of any kind, including merchantability or fitness for a particular purpose. Performance estimates are not guarantees; results vary.

13. Limitation of liability

To the maximum extent permitted by law, our total liability will not exceed the amounts you paid us in the 12 months preceding the claim. In no event will we be liable for indirect, incidental, or consequential damages or lost profits.

14. Indemnification

You agree to defend and indemnify us against claims arising from your use of the services, your content, inadequate consents, or your breach of these Terms.

15. Term & termination

Either party may terminate for a material breach uncured after 30 days’ notice. We may suspend services for non-payment or policy violations. Client content will be made available for export within 30 days of termination upon request.

16. Dispute resolution

These Terms are governed by the laws of the State of Delaware. Disputes will be resolved first through good-faith negotiation, then by binding arbitration administered by JAMS in Wilmington, Delaware. Class actions are waived.

17. Force majeure

Neither party is liable for delays or failures caused by events beyond its reasonable control, including outages, pandemics, or natural disasters.

18. Modifications

We may update these Terms; the “last updated” date reflects changes. Continued use after changes constitutes acceptance.

19. Miscellaneous

These Terms, together with any service agreement and our Privacy Policy, are the entire agreement. The parties are independent contractors. No assignment without consent.

20. Contact

Legal: legal@revenuegenerationgroup.com · General: Growth@revenuegenerationgroup.com · 8 The Grn Ste A, Dover, DE 19901.